Annual Report
The aftermath of the 2008 global financial crisis saw some positive trends in 2009 and a global
recovery was expected in 2010, but the reality still has many problems. Vietnam’s economy
faced several challenges and issues as well, especially in financial and banking industry.
As the result, DongA Bank Board of Directors and Board of Management have decided to
choose stability as the key goal in 2010. The slogan of “Progress and Sustainability” has
continued since 2009. Since that time, DongA Bank has made a significant progress in
technology application, product development, human resource improvement, branch
network expansion, credit operations, and retail and corporate banking service delivery.
DongA Bank has fully complied with capital requirements of the State Bank of Vietnam and
by end 2010 it has raised the charter capital to VND 4,500 billion. The joint commitment of
senior management and staff has resulted in more than VND 858 billion profit. DongA Bank
has proven that it has won the trust and support of more than five million shareholders and
customers both in times of plenty and of scarcity.
In 2010, the bank put a human face to promotion and branding. DongA Bank contributed to
community development by sponsoring several educational initiatives, including “Net But Tri
An” (Writing with Gratitude) contest for students to write about their teachers and “Honoring top
universities graduates ceremony” for rewarding top graduates from universities. DongA Bank
has continuously created a community-centered image in the market. Combined with the
operational stability the bank received deep appreciation from customers and community.
Many awards were bestowed, such as “Sao Vang Dat Viet” (Vietnam Golden Star), Most
Famous National Brand, Most Favorite Vietnam Brand, Strong Brand of Vietnam and entered
the Vietnam Book of Records for the first gold-dispensing ATM. The Most Innovative Money
Transfer Company Award was given to DongA Money Transfer Company by IAMTN.
For 2011, it is expected that the global economy, including Vietnam, shall be hampered by
economic uncertainties and challenges. The Board of Directors and Board of Management
have decided to continue to finetune and improve DongA Bank 2011-2015 Strategy.
DongA Bank shall re-affirm our leading position among commercial banks in Vietnam. We
are set to develop new products for retail and corporate banking. Our target is to become a
stable, strong and efficient DongA Financial Group in the near future.

ANNUAL REPORT