General introduction

The Customer Service Center is a quick and efficient way to contact DongA Bank for information on products and services.

DongA Bank Customer Service Center is equipped with the latest technology and software, operates 24/7 and it is staffed by professionally trained call centre agents who can provide you with a wide range of banking services. 

Service Channels: 

  1. Hotline 1900545464 (available 24/7)
  2. Email: (your email will be replied with in 16 hrs)
  3. Phone Banking  (available 24/7) 

Notes for customers when contacting with the Customer Service Center:

  • DongA Bank is allowed to record the call content to the telephone board by the customer, in order to improve the service quality or making it as the basis for solving related complaint/claims ( if any)
  • Information provided to DongA Bank by the customer will be  kept  completely confidental.  It is only provided to a third party when being requested by functional organizations as regulated by the State Bank
  • DongA Bank only provides information to the cardholder, so we will ask the customer to provide some personal information and transaction information relating to the account for verification.
  • DongA Bank will not take any responsibility in the case of a customer’s personal information or  account information used by others to contact us
  • DongA Bank does not provide the customer's financial transaction values by the telephone board, email or webchat
  • DongA Bank is allowed to refuse or interrupt impolite callings to harass the operators.
  • The customer absolutely must not supply their card PIN code, password for use of services provided by our bank through the telephone board, email or webchat
  • Fee for calling to the telephone board ( collected by telecom supplier )
    • Fixed telephone    500D/ a minute
    • Mobile telephone: 1.000D/  a minute


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