Hotline
1. Introduction
The system of telephone board in DongA Bank is the service to support Customer via
phone. When customer call the phone number 1900545464,
operators will receive and consult requirements on Product/ Service, Service
Quality of Bank in a fast, thoughtful and whole- hearted
way.
2. Services supplied by telephone
board
- Consulting and answering queries about products- services,
promotion programs of DongA Bank .
- Please implement the followings: Customers (cardholders) are allowed to
request Bank to lock card, account, ebanking service
temporarily etc when card/mobile telephone are lost in urgent
cases before coming to the bank to supplement all related
certified documents.
- Receiving of comments, complaints from Customers relating
to
product - service quality, or service quality of DongA Bank
- Receiving and solving of difficulties met by customers
during making transaction with DongA Bank
3. Notes for customers when contacting with Telephone board
- Bank is allowed to record
the call content to the telephone board by customer, in order to
improve the service
quality or making it as the basis for solving of related
complaint/claims ( if any)
- Information supplied to Bank by
Customer will be kept secret completely. It is only
supplied to the third party when being requested by functional
organizations as regulated by State Bank
- In order to ensure for
information supply to the correct account holders. Bank is allowed to request Customer to
supply personal information and transaction information relating
to the account for verification. Bank will not be responsible
in case that personal information and account
information are revealed toothers when those information are supplied
to the Bank.
- Bank does not supply Customer's financial
transaction values by telephone board
- Bank are allowed to refuse for
interrupt impolite callings to harass operators.
- Customer absolutely must not supply PIN
code of card, password for using of services supplied by Bank thru Telephone
board .
- Fee for calling to telephone
board ( collected by telecom supplier )
- Fixed telephone 500D/ a minute
- Mobile telephone: 1.000D/ a minute
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